How USAProx Handles Refunds

Last updated: November 10, 2026. We refund a line when something is wrong with the line, and we have to be able to verify that ourselves. Below is what counts as a fault, how much comes back, where your money goes, and the cases where nothing comes back. Support uses this exact page to decide requests, so what you read here is what you get.

When a line qualifies for a refund

We refund a line only when we can verify that it will not connect, that it is unstable and keeps disconnecting, or that it is still slow after you have already tried moving it to another location. Moves are free, so try one first if speed is the problem. If we verify one of those faults within 24 hours of your plan starting, you get back everything you paid for it.

We do not give no-reason refunds, on day one or any other day. Changing your mind, buying the wrong thing or a project falling through does not qualify by itself. A manager can still make an exception, but that is a manager's call.

A verified fault after day one

After the first 24 hours, a verified fault gets you back the part of your plan you have not used yet. If there are ten days left on a thirty-day plan, you get about a third back. The days you already used are not refunded, since you had the line for those. It is all about the days left on your plan, not how much data you ran through the line.

Where your refund goes

Refunds go into your USAProx account balance. The money shows up there once the refund is processed, and you can put it toward any plan or renewal right away. No waiting on a bank, no waiting on a card company.

Getting it back in your wallet

If you would rather have the money in your wallet than sitting in your balance, just ask support. We send it within 24 hours, less any network or bank fee.

When the problem is on our end

If a line goes dark because of our hardware or our network, you get at least the lost time added back to your plan. We try to do that without being asked. If you notice it did not happen, tell support and we will put it on.

A renewal you did not mean to buy

Plans can renew on their own, and sometimes that is not what you wanted. Tell us within 24 hours of the renewal and the whole renewal amount goes back into your balance, with no fault needed. After that, the renewal is treated like any other plan.

What does not get refunded

Fair is fair in both directions. These are off the table:

• time you already used on a line that was working fine
• accounts we closed for abuse or for breaking our terms
• a block or ban from a third-party site or app, since that site's call is not a problem with our line
• a line that works but no longer suits you, unless a manager decides otherwise
• a method or setup of yours that changes and stops working with the line, at our discretion
• requests from anyone who keeps abusing refunds, which we may refuse

How to ask

Send an email to support@usaprox.com or a message to @usaprox_bot on Telegram, and tell us which order or line it is about. Let us know if you want the money kept as balance or sent to your wallet. Someone will get back to you within 24 hours, and if you asked for your wallet, the money is sent within 24 hours too.

Before you file a chargeback

Please talk to us first. We can nearly always settle it faster than a bank can. If a chargeback or payment dispute does get opened, the account is put on hold until that dispute is closed out.

Think we got a call wrong? Reply on the same support thread and ask for someone to take another look. We would rather hear about it than lose you over it.

Questions